The Good Guys Rockingham

Super disappointed in this stores service. Went this afternoon to purchase a Dyson product. Walked around the store at length looking for someone to help. Waited near the item I wanted. Nothing. Went to the desk to advise what item I wanted to purchase. Mind you 3 ladies were here and there were not customers checking out She advised someone would be over to help me and to wait near the product. Waited. No one approached at all. I refuse to spend my hard earned dollars at a store with this level of service. Went down the road and bought from a competitor.

FOUR WEEKS without a family washing machine - even with TOP GOLD SERVICE Extended Warranty. Referred me onto the clowns at Camtech in Canning Vale, who took several weeks to even give me an appointment time, to which they were 4.5 hours later. Surprised Samsung will even be associated with a company that has such poor views/ customer service. But glad to know it's not just me experiencing the same rubbish. Camtech looked at the washer for a nano-second then casually asked, 'oh you didn't specify if you wanted a replacement washer or repair' I said, well if you an fix it, fix it, but if not replace it - whatever will ensure I'll have a working washer as fast as possible. As I'd assumed he hadn't actually assessed the washer yet. He tried to make excuses about not providing a timeline for either. And then put the info in his iPad and went to leave. He had already glanced at the washer knew it was the mother board, and has basically 'tricked' me into waiting now god knows how long before they get parts to repair... EVEN THOUGH, I had the option of the replacement with my type of gold warranty. Turns out CamTech don't get paid as much for replacements. Super poor service by Good Guys and Samsung for even having anything to do with CamTech and also now passing the buck..... .... as this single mum of 2 boys who runs a Buisness, is still without a washing machine to ensure we have clean clothes and linen!

My partner and I visited the store in hopes to buy our very first fridge and washing machine. And we did exactly that with thanks to Rebecca! Rebecca understood what we wanted, colours, sizes and whatnot and was amazing. She gave us all the information we could possibly need for both fridge and washing machine. She was friendly and made the whole experience so much more enjoyable. Thanks Rebecca 😁

My sister bought Electric Griddle of $79 never used and returned it and get Non stick frypan by paid $20 extra. We use it one time and found it’s too thick for our electric stove as not hold the temperature as we want. Trying to return it but they refused to return as its already returned for Griddle. Not happy because we paid extra for frypan. I thought I will buy soundbar for my smart tv which we bought from here by paid $3000 but she so strict and straight way refused to return when she saw something already being returned. It’s not a good customer services. When you buy something they all happy and smile but while returning I mean look at them face. Very disappointed